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Billing

Need to track what you've spent, grab a receipt for accounting, or update your payment method? This is where you do all that. The Billing section keeps everything organized so you're never hunting for paperwork.

Your Payment History

Every time you fund a campaign, it shows up in your payment history. Think of it as your complete financial record on EZTalent.

To find it: go to Billing in your dashboard sidebar, then click Payment History.

What You'll See

Field What It Tells You
Date When you made the payment
Transaction ID A unique code for reference (useful if you need support)
Campaign Which campaign this payment was for
Amount How much you paid
Status Completed, Pending, Failed, or Refunded
Payment Method Which card you used (shows last 4 digits)

Finding Specific Payments

If you're looking for something specific, you can filter by:

Exporting for Accounting

Need to send records to your accountant or import into QuickBooks? Easy:

  1. Set your filters (date range, etc.)
  2. Click Export
  3. Choose CSV or PDF
  4. Download
Pro Tip

Do a monthly export and save it somewhere safe. It makes tax time much less painful, and your accountant will thank you.

Invoices and Receipts

You'll get official documentation for all your transactions. Here's the difference:

Document What It's For When You Get It
Invoice Shows what you need to pay (before payment) When you create a campaign
Receipt Proof that you paid (after payment) Right after successful payment
Credit Note Documents a refund When a refund is processed

What's on Your Invoice

Each invoice is pretty standard - it includes:

Downloading Documents

  1. Go to Billing > Invoices (or Receipts)
  2. Find the one you need
  3. Click Download PDF
Keep Your Receipts

Download receipts right after payment. They're always available in your account, but having local copies means you're covered even if the internet goes down during tax season.

Payment Methods

You can save multiple cards and switch between them as needed.

What We Accept

Method Details
Credit Cards Visa, Mastercard, American Express, Discover
Debit Cards Most cards on Visa/Mastercard networks
Apple Pay Works on Safari and iOS devices
Google Pay Works on Chrome and Android

Adding a New Card

  1. Go to Billing > Payment Methods
  2. Click Add Payment Method
  3. Enter your card details
  4. Complete any verification (like 3D Secure)
  5. Click Save

Setting a Default

Your default card is what gets charged when you fund campaigns. To change it:

  1. Go to Payment Methods
  2. Find the card you want
  3. Click Set as Default

Removing a Card

Don't need a card anymore? Just click Remove next to it.

Heads Up

You can't remove a card if you have active campaigns using it. Set a different card as default first, then remove the old one.

Card Expired?

When your card expires:

  1. Add a new card with the updated details
  2. Set it as your default
  3. Remove the old expired card

Refunds

Sometimes campaigns don't work out. Here's when you can get your money back:

When You're Eligible

Scenario What You Get
You cancel before the influencer accepts Full refund minus 3% processing fee
Influencer declines your campaign Full refund, no fees
No influencer assigned within 30 days Full refund, no fees
Influencer only delivered part of the work Partial refund (proportional to what wasn't delivered)
Dispute resolved in your favor Varies case by case
Campaign completed successfully No refund (work was done!)

How Long Refunds Take

Once approved, refunds take 5-10 business days to appear back on your card. That timeline is on the banks, not us - we initiate it immediately.

Refunds Go Back to the Original Card

Money always goes back the way it came. If the original card is closed or expired, contact your bank - they can usually still route the refund to you.

Tracking Your Refund

Check refund status in Billing:

Tax Information

Let's be honest - we're a marketing platform, not tax advisors. But here are some basics:

How EZTalent Payments Are Usually Treated

Talk to a Tax Professional

Seriously. Tax laws vary wildly by country, state, and business type. What we're sharing here is general info, not advice for your specific situation.

Adding Your Tax Info

To get proper invoices with your tax ID:

  1. Go to Settings > Company Profile
  2. Click Edit Tax Information
  3. Enter your tax ID or VAT number
  4. Make sure your registered business address is correct
  5. Save

Year-End Reports

At the end of each year, you can pull reports for tax filing:

Find these in Billing > Reports.

Billing Notifications

You'll automatically get emails when billing stuff happens:

Event Why You'd Care
Payment successful Confirmation that escrow is funded
Payment failed Card was declined - needs attention
Refund processed Money coming back to you
Card expiring soon 30-day warning to update your card
Invoice/Receipt available New document ready to download

You can tweak notification preferences in Settings > Notifications.

Troubleshooting

My Payment Failed

Try these fixes:

Can't Find an Invoice or Receipt

I See a Charge I Don't Recognize

Before panicking:

Please Contact Us Before Disputing with Your Bank

Bank disputes (chargebacks) can result in account suspension and take forever to resolve. If something looks wrong, email us first at info@eztalent.app - we can usually sort it out much faster.

Need Help?

For any billing questions or issues, email us at info@eztalent.app. Include your account email and transaction ID (if you have one), and we'll get back to you within 1-2 business days.

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